Nautilus Yachting recognises that these are difficult and challenging times for us all having to deal with Covid and it's ongoing impact on our lives and businesses. We are always happy to discuss your concerns but have put answers to some frequently asked questions below.
The FCDO is constantly reviewing travel to and from other Countries in respect of Covid 19, updating the advice on their website regularly. This is subject to change at short notice as travel and other restrictions are either imposed or lifted on account of the virus.
Payment terms remain in place with the balance due date being 10 weeks prior to departure in line with our booking conditions.
If I can't travel due to a Covid Travel ban can I change my booking to a different date or destination?
If a full travel ban is in place on the start date of your charter, you will be able to reschedule to a different date, same destination, with the same yacht supplier (Subject to availability and prices). The fleets will not allow deferrals if Covid testing (PCR or Antigen/Lateral flow) and short term self isolation (Up to 72hrs) is required before, during or after you travel.
Can I have a refund if I cannot travel due to a full travel ban?
In line with our terms and conditions, a refund is not available as neither Nautilus Yachting, or the fleet you are sailing with, are cancelling your booking. The monies paid have been sent to the supplier in order to secure your booking. These monies will be transferred to your new booking. Alternatively, you can receive a credit note valid for 12 months from the start date of your holiday.
Why do I have to pay my balance 10 weeks in advance if there are restrictions in place at that time?
Nautilus Yachting does not retain your money as this has to be passed on to the yacht supplier in order to secure your booking. Please see our booking conditions on our website for full terms and conditions.
What if I have to test or self isolate (while waiting for the results) before I travel or on my return to the UK?
The fleets will not allow you to defer if PCR and/or Lateral flow tests are required before, during or after your holiday. Covid (PCR and Antigen/Lateral Flow) tests are easily found online and some airlines are providing discount codes and packages.
Covid testing requirements
You are currently required to get a PCR test for COVID-19 when you are arriving back into England.
This test must be arranged and carried out at your own expense and there are many private companies who are now able to distribute these test packs. An internet search will provide you with several to choose from. You may also find that your airline is able to provide discount codes for these testing kits.
Nautilus Yachting is unable to advise on this third party testing requirement and we cannot provide these as part of our service. We are not responsible for the quality, timing or results of any testing and any impact this may have on your ability to travel.
Please check the FCDO website (https://www.gov.uk/foreign-travel-advice) for up to date advice on the testing requirements for entry back into the UK, along with the testing requirements for your country of travel.
It is not possible to use the PCR or lateral flow tests provided by the NHS.
Updated: Sat 27 Nov 2021